Customer Service Call Center Representative
Optio Solutions, LLC.
Optio Solutions, LLC.
Petaluma, CA Petaluma, CA Full-time Full-time $17.
06 an hour $17.
06 an hour 14 days ago 14 days ago 14 days ago Seeking Call Center Customer Service Representatives to join our Team If you are looking to work in an exciting, fast-paced environment, Optio Solutions is looking for you.
We are seeking Full Time Call Center Customer Service Representatives to join our Team in our Petaluma, Calif.
office.
Sign on Bonus $1,000.
00 ($250 at 30-day anniversary, $250 at 60-day anniversary, and $500 at 90-day anniversary).
No call center experience, no problem.
WE WILL TRAIN YOU!! All applicants are welcome.
About Optio Solutions Optio Solutions, LLC is a company focused on improving the ROI of clients and protecting their brands via extensive financial services experience, advanced technology, certified data security, legal compliance and professionally designated staff.
Optio is a member of ACA International and the California Association of Collectors.
The agency has offices in Petaluma, Calif.
and Fargo, N.
D.
Call Center Customer Service Job Description and
Responsibilities:
As a Call Center Representative, you will receive the tools needed for success, including paid training, industry-leading technology software, scripting and coaching to help you experience the highest level of success in your role.
Successful completion of a comprehensive training program Making and receiving phone calls in accordance with FDCPA guidelines, various regulatory agencies and state and local laws Review and analyze work orders and other skip trace documentation in assigned queue to determine next course of action to resolve debt Negotiating and soliciting payment arrangements Document information relative to collection activity in collection software contact management system Analyze potential disputes and recommend course of action to management Prepare accounts for legal action Keep abreast of all regulatory compliance requirements related to collecting bad debt Achieving daily phone requirements as determined by Management Achieve daily/weekly/monthly goals as determined by Management Ability to establish and maintain positive working relationships with other employees Ability to meet department attendance requirements Ability to work effectively under departmental pressure/stress situations Demonstrating dignity, respect and professionalism at all times
Qualifications:
The ideal candidate will have:
Strong work ethic and a desire to excel in a fun, fast-paced environment Good communication and multi-tasking abilities Motivation to learn, determination and a competitive spirit Basic math skills (add, subtract, multiply, divide) Basic computer skills Solid verbal communication and negotiating skills Why work at Optio Solutions:
Competitive Compensation Package:
Hourly base plus monthly bonus opportunity Company-sponsored 401(k) with generous company match Paid Holidays Paid Vacation Time Paid Sick Time Birthday Paid Day Off Company Paid Life, Disability and AD&D insurance Employee Assistance and Identity Theft Protection Affordable Health and Wellness:
Health Insurance with Company-funded HRA Dental and Vision Insurance Pet Insurance Company Perks:
Paid Training Flexible Schedules in accordance with dept.
needs Advancement Opportunities Referral Bonus Tuition Reimbursement Casual Office Environment (Jeans Included) Monthly Socials Game room, basketball, pickleball and lounge areas Check out what it's like to work at Optio here:
https:
//www.
youtube.
com/watch?v=xDclT5FlF7s Optio Solutions, LLC provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
EOE As a Call Center Representative, you will receive the tools needed for success, including paid training, industry-leading technology software, scripting and coaching to help you experience the highest level of success in your role.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Optio Solutions, LLC.
Petaluma, CA Petaluma, CA Full-time Full-time $17.
06 an hour $17.
06 an hour 14 days ago 14 days ago 14 days ago Seeking Call Center Customer Service Representatives to join our Team If you are looking to work in an exciting, fast-paced environment, Optio Solutions is looking for you.
We are seeking Full Time Call Center Customer Service Representatives to join our Team in our Petaluma, Calif.
office.
Sign on Bonus $1,000.
00 ($250 at 30-day anniversary, $250 at 60-day anniversary, and $500 at 90-day anniversary).
No call center experience, no problem.
WE WILL TRAIN YOU!! All applicants are welcome.
About Optio Solutions Optio Solutions, LLC is a company focused on improving the ROI of clients and protecting their brands via extensive financial services experience, advanced technology, certified data security, legal compliance and professionally designated staff.
Optio is a member of ACA International and the California Association of Collectors.
The agency has offices in Petaluma, Calif.
and Fargo, N.
D.
Call Center Customer Service Job Description and
Responsibilities:
As a Call Center Representative, you will receive the tools needed for success, including paid training, industry-leading technology software, scripting and coaching to help you experience the highest level of success in your role.
Successful completion of a comprehensive training program Making and receiving phone calls in accordance with FDCPA guidelines, various regulatory agencies and state and local laws Review and analyze work orders and other skip trace documentation in assigned queue to determine next course of action to resolve debt Negotiating and soliciting payment arrangements Document information relative to collection activity in collection software contact management system Analyze potential disputes and recommend course of action to management Prepare accounts for legal action Keep abreast of all regulatory compliance requirements related to collecting bad debt Achieving daily phone requirements as determined by Management Achieve daily/weekly/monthly goals as determined by Management Ability to establish and maintain positive working relationships with other employees Ability to meet department attendance requirements Ability to work effectively under departmental pressure/stress situations Demonstrating dignity, respect and professionalism at all times
Qualifications:
The ideal candidate will have:
Strong work ethic and a desire to excel in a fun, fast-paced environment Good communication and multi-tasking abilities Motivation to learn, determination and a competitive spirit Basic math skills (add, subtract, multiply, divide) Basic computer skills Solid verbal communication and negotiating skills Why work at Optio Solutions:
Competitive Compensation Package:
Hourly base plus monthly bonus opportunity Company-sponsored 401(k) with generous company match Paid Holidays Paid Vacation Time Paid Sick Time Birthday Paid Day Off Company Paid Life, Disability and AD&D insurance Employee Assistance and Identity Theft Protection Affordable Health and Wellness:
Health Insurance with Company-funded HRA Dental and Vision Insurance Pet Insurance Company Perks:
Paid Training Flexible Schedules in accordance with dept.
needs Advancement Opportunities Referral Bonus Tuition Reimbursement Casual Office Environment (Jeans Included) Monthly Socials Game room, basketball, pickleball and lounge areas Check out what it's like to work at Optio here:
https:
//www.
youtube.
com/watch?v=xDclT5FlF7s Optio Solutions, LLC provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
EOE As a Call Center Representative, you will receive the tools needed for success, including paid training, industry-leading technology software, scripting and coaching to help you experience the highest level of success in your role.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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