Customer Service Representative
Petaluma, CA Petaluma, CA Full-time Full-time $21 - $24 an hour $21 - $24 an hour 10 hours ago 10 hours ago 10 hours ago Employee paid Medical, Dental and Vision & Chiropractic plan with 20 visits per year with just a $10 co-pay.
Quarterly Bonus up to $1000, 401K up to 4% Company match and much more! Apply today! We are looking for excited, energetic, positive, culture driven, CSR to join our growing Team.
With over 90 years in business, we pride ourselves on being the top-rated HVAC, Plumbing and Electrical Company in Marin, Sonoma County and Napa.
Our (BBB A+) & (Pacific Sun Best of Marin) ratings are a result of having the absolute best employees in the industry.
Position Summary The CSR Provides effective and efficient customer service for internal and external customers by using excellent, in-depth knowledge of company services as well as communicating effectively with team members within the customer service department.
Essential Duties and Responsibilities The essential functions include, but are not limited to the following:
Answer heavy volume of incoming calls, direct to appropriate person Answer every call with a greeting, in a positive tone Reviewing customer account and transactions while resolving issues Provide knowledge of services and quoted fees Follow scripts to properly qualify each booked call - note all necessary information in job summary, customer account and job history Create new work orders schedule and coordinate calls according to the company priority guidelines Update customer information in Service Titan during and after each call Schedule QR/Call Backs - When a customer requests to speak to a manger follow appropriate procedures, notify appropriate managers Outbound to fill the schedule as needed Open/Close office - check and call back night service Work Order Check Performing other work-related duties as assigned Qualifications Customer service oriented Culture Driven Strong problem-solving skills Ability to multitask Strong computer skills Job Type:
Full-time Salary:
$21.
00 - $24.
00 per hour Benefits Top pay, and monthly incentives 100% paid health insurance for employee 100% paid disability insurance for employee 401K with 100% matching plan up to 4% after one year Life insurance 56 hours of FTO time 0-2 years employed 3 Sick Days Annually Opportunity for growth within the company Company provided training How to Apply www.
ongaroandsons.
com or call 415-870-5112.
Estimated Salary: $20 to $28 per hour based on qualifications.
Quarterly Bonus up to $1000, 401K up to 4% Company match and much more! Apply today! We are looking for excited, energetic, positive, culture driven, CSR to join our growing Team.
With over 90 years in business, we pride ourselves on being the top-rated HVAC, Plumbing and Electrical Company in Marin, Sonoma County and Napa.
Our (BBB A+) & (Pacific Sun Best of Marin) ratings are a result of having the absolute best employees in the industry.
Position Summary The CSR Provides effective and efficient customer service for internal and external customers by using excellent, in-depth knowledge of company services as well as communicating effectively with team members within the customer service department.
Essential Duties and Responsibilities The essential functions include, but are not limited to the following:
Answer heavy volume of incoming calls, direct to appropriate person Answer every call with a greeting, in a positive tone Reviewing customer account and transactions while resolving issues Provide knowledge of services and quoted fees Follow scripts to properly qualify each booked call - note all necessary information in job summary, customer account and job history Create new work orders schedule and coordinate calls according to the company priority guidelines Update customer information in Service Titan during and after each call Schedule QR/Call Backs - When a customer requests to speak to a manger follow appropriate procedures, notify appropriate managers Outbound to fill the schedule as needed Open/Close office - check and call back night service Work Order Check Performing other work-related duties as assigned Qualifications Customer service oriented Culture Driven Strong problem-solving skills Ability to multitask Strong computer skills Job Type:
Full-time Salary:
$21.
00 - $24.
00 per hour Benefits Top pay, and monthly incentives 100% paid health insurance for employee 100% paid disability insurance for employee 401K with 100% matching plan up to 4% after one year Life insurance 56 hours of FTO time 0-2 years employed 3 Sick Days Annually Opportunity for growth within the company Company provided training How to Apply www.
ongaroandsons.
com or call 415-870-5112.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
